Terms & Conditions

1. Service, agreement and account

Fresh Fold provides laundry pickup, washing, drying, folding and delivery in Houston, Texas. Our service is wash & fold, not dry cleaning or specialist garment care. Select your service, wash preference, extras, schedule and instructions at checkout.

A registered account and sign-in are required before submitting an order. Keep account, address and contact information accurate and keep your credentials private. The required checkout checkbox records your agreement to these terms, their version and the acceptance time with the order. Signed-in orders are linked to that account in My Orders. Each order also has a private tracking link; anyone with that link can view order and invoice details, so keep it private.

2. Finished-weight pricing

Current standard rates are Regular $1.80/lb and Priority $2.15/lb. Laundry is weighed after washing, drying and folding. That actual finished weight determines the per-pound laundry charge. Bag count is for pickup planning, not billing. No payment is due at order placement.

The minimum order is $25.00 before tax. Laundry, selected add-ons, oversized items and reserved-window charges count toward the minimum; any shortfall is itemized as a minimum-order adjustment. An applicable customer-specific rate is shown at checkout. A custom flat laundry price, if applied, replaces the per-pound charge only and is identified on the final invoice. Other selected charges and applicable tax remain separate. Pricing and tax settings are recorded with each order.

3. Add-ons, oversized items and tax

Fabric softener costs $1.50 and dryer sheets cost $1.50, each charged once per order when selected. Other optional add-ons have their own posted checkout prices.

Oversized items are charged per item, separately from the billed laundry weight: Comforter $6.00 each; Dog Bed $6.00 each.

The configured sales tax rate is 8.25% on taxable charges, itemized on your final invoice. Laundry service and the minimum adjustment are taxable. Selected add-ons are taxable. Oversized items are taxable. Reserved-window charges are included in the configured taxable amount.

4. Scheduling, pickup and delivery

Standard flexible pickup and delivery are FREE. Reserve a two-hour pickup window for $7.50 or a two-hour delivery window for $7.50. These are separate optional charges. Requested windows are subject to Fresh Fold confirmation. Flexible service follows our route rather than a reserved time.

Current pickup and delivery hours are 8:00 AM–9:00 PM, Houston local time. Dates and windows depend on capacity, closures and confirmation. Regular turnaround is approximately 24 hours based on the route schedule. Priority is offered as same-day service when ordered by 12:00 PM. Priority orders after that cutoff and Regular orders after 2:00 PM need pickup confirmation and may be handled the following day. Turnaround is an estimate, not a guarantee.

5. Accurate address and accessible laundry

Provide the correct pickup/delivery address, apartment details, phone number, email, access codes and a suitable pickup/drop-off location. Have your laundry ready and accessible for confirmed pickup. Tell Fresh Fold promptly if your plans or access instructions change.

If laundry is unavailable, access is blocked, an address is incorrect or delivery cannot be completed safely, contact us promptly to coordinate the next step. Rescheduling depends on availability. These terms do not impose a missed-access, failed-pickup, failed-delivery or extra-trip fee.

6. Preparing laundry and special care

Empty pockets and remove cash, pens, electronics, sharp objects and other non-laundry items. Disclose stains, existing damage, color-bleeding concerns, allergies and care-label restrictions before pickup. Keep items needing special handling identifiable and describe separation or care requests in the order instructions. Contact us before pickup to confirm whether a request can be accommodated.

Do not assume dry-clean-only, hand-wash-only or delicate items can be processed by standard wash & fold; contact Fresh Fold before including them. Checkout offers regular or hypoallergenic wash and optional add-ons. A special instruction is a request, not confirmation of specialist care or a particular temperature, separate-load practice or washing method. Stain removal and prevention of all shrinkage, wear or color transfer cannot be guaranteed.

7. Final invoice and Square payment

After your laundry is finished and weighed, Fresh Fold issues an itemized invoice on your private tracking page. Review the finished weight, rate, extras, reserved windows, minimum adjustment and tax before paying. Contact us promptly about an incorrect charge or weight.

Payment is made through the current Square payment form linked from your invoice. Square handles card processing; Fresh Fold does not store your full card number or security code. Invoice creation does not automatically charge you. Delivery can proceed only after Square confirms a completed payment.

A payment still in progress is not verified. If payment fails, follow your tracking page instructions to retry or contact Fresh Fold. Service emails and enabled device notifications may include invoices and payment reminders. Contacting us does not limit your rights with your payment provider or under applicable law.

8. Cancellations and order changes

Email Fresh Fold as soon as possible to request cancellation or a scheduling change, preferably before pickup. After pickup, explain your request promptly because laundering may already have started. Requests are reviewed case-by-case based on order progress and services performed, subject to applicable law. Contact us for confirmation of the outcome. These terms do not promise automatic cancellation or refunds or impose a cancellation fee.

9. Lost or damaged items, complaints and refunds

Contact freshfoldhtxllc@gmail.com promptly with your order number, an item description, when you noticed the problem and helpful photos if available. Keep relevant items and packaging available while the issue is reviewed. Fresh Fold reviews the order details and discusses next steps with you.

Missing/damaged-item claims, service complaints and refund or credit requests are reviewed case-by-case, subject to applicable law. These terms do not set a fixed claim deadline or a dollar liability cap, promise insurance coverage or guarantee compensation. Nothing here removes rights or remedies provided by applicable law.

10. Service communications

My Orders and your tracking page show order status. Fresh Fold uses email for service communications and app/browser push notifications on devices that opt in. Disable device notifications on the tracking page or in device settings. Fresh Fold does not send SMS. Phone numbers remain contact details for pickup and delivery coordination.

11. Changes and applicable law

Revisions will be posted here with an updated date. An earlier order keeps its recorded terms version and pricing; revised wording does not itself change an existing invoice. Review the current terms before submitting a new order.

Fresh Fold operates in Houston, Texas. These terms are subject to applicable Texas and federal law and do not override mandatory consumer protections.

Privacy and contact

Read our Privacy Policy. For cancellation, claims, billing or privacy questions, email freshfoldhtxllc@gmail.com with your order number when relevant. Never email passwords or card details.