Privacy Policy
Last updated: October 13, 2026
Information used for your service
Fresh Fold handles your account email and account identifier; name, phone number, pickup/delivery address and access instructions; service choices, scheduling and laundry instructions; finished weight, invoices, payment status and terms acceptance. Optional feedback, ratings and tips are recorded when submitted. Account passwords are handled by the sign-in provider, not stored in Fresh Fold order records.
Operational use
We use these details to manage accounts, arrange access and routes, provide and track laundry service, calculate invoices, reconcile payments, answer support requests and send service communications. Order, payment and activity records also support security, troubleshooting, accounting and dispute handling. Account-linked history is available through My Orders.
Square and service providers
Square processes payments through the invoice payment form. Fresh Fold does not store full card numbers or security codes. Payment references, statuses and limited card details such as brand and last four digits may be retained for invoices and reconciliation. Information needed to operate the service is handled by our hosting, sign-in, data storage, email delivery and browser push providers, and Square for payments. Authorized Fresh Fold staff access order details needed for service and support. Information may also need to be provided when required by applicable law.
Email and optional notifications
Order emails may include invoices, payment issues and reminders. Tracking pages show order status. If you enable app/browser notifications, we store the device push subscription and use it for enabled updates. Opted-in devices may also receive Fresh Fold announcements. Notification records help track delivery and prevent duplicate sends. Turn notifications off on the tracking page or in device settings. Fresh Fold does not send SMS; phone numbers are kept for contact and pickup/delivery coordination.
Browser storage and private links
The site uses browser storage for sign-in persistence, unfinished checkout details, installation preferences and limited public offline content. Clearing it may sign you out or remove an unfinished draft. Private order and payment details are not part of the public offline cache. Private tracking links can show order and invoice details to anyone who has them; avoid posting or forwarding them publicly.
Retention and your requests
Account, order, invoice, notification and activity information remains in our service records. Retention needs vary with service, accounting, security and dispute requirements; this page does not promise a fixed deletion schedule. Email freshfoldhtxllc@gmail.com to request corrections, account closure or information about your data. We may need to verify account ownership before responding. Applicable law or recordkeeping requirements may affect what can be removed.
Policy changes
Revisions will be posted here with an updated date. This policy describes the current service and does not replace rights you have under applicable law.
Questions: freshfoldhtxllc@gmail.com. Do not send passwords or card details. Read our Terms & Conditions.